Patient Information

FINANCIAL SERVICES

Bozeman Deaconess Hospital is pleased to provide this information to help you understand our patient billing practices. We are committed to fulfilling our mission to improve community health and quality of life. To ensure the success of this commitment we must be financially responsible. We take a positive and proactive approach to patient billing and collections with the goal of receiving payment for services rendered in the most efficient, timely and customer oriented manner possible.

Pay Bills Online

Bozeman Deaconess Hospital offers the convenience of online hospital bill payment. All payment transactions are secure and regulated by Federal Reserve banking law. We accept all major credit cards or you may select to pay through your checking account or savings account. You may choose to pay your entire hospital bill, a portion of your hospital bill or set up automatic monthly payments.

Financial Assistance

As a nonprofit hospital, Bozeman Deaconess Hospital is committed to providing medically necessary health care to all, regardless of financial ability to pay. To ensure that cost is not a barrier to our community we offer the following financial assistance programs.

Financial Assistance Program - Bozeman Deaconess Hospital offers a financial assistance program based on income and other guidelines. You may download a financial assistance application here.
Self-Pay Discount - After insurance has been paid, you'll receive a letter from Bozeman Deaconess offering a 5% discount to be applied if bill is paid in full within 15 days. Contact our financial counselor at (406) 522-1711, up to ten days after your procedure to receive this benefit. You will receive a 10% discount is your bill is paid in full within 5 days. This discount applies to services received in the following locations: Emergency, Radiology, Inpatient and Outpatient Procedures/Surgeries, Endoscopy and Pain Blocks.
Medical Advocacy Services in Healthcare (MASH) - A patient advocate is available to help patients find services and benefits available to them to help them pay their medical bills when they exceed a certain dollar amount.
Montana Medicaid - To apply or to get more information please call the Montana Department of Public Health and Human Services at 1-800-332-2272 or visit the website.

For more information on any of these programs, please contact Patient Financial Services at (406) 522-1720 or toll-free at (877) 522-1720.

Financial Assistance Policy

Bozeman Deaconess Hospital is deeply committed to providing financial assistance to patients needing, but unable to afford, medically necessary health care services.

Any individual at or below the Federal Poverty income level, dependent on family size, will be eligible to receive a full write-off of the self-pay portion of incurred charges.

Any uninsured individual with income under 250% of the Federal Poverty Guidelines (see table below) will be eligible to receive a discount from charges based on the guidelines below.

In some cases, full or partial assistance may be provided to insured individuals with gross family incomes above 250% of the Federal Poverty Guidelines adjusted for family size. The following guidelines will be used to determine automatic eligibility for financial assistance.

Uninsured Patient Financial Assistance Guidelines
Income Level (of FPL)	Automatic Discount
150%	100%
151-160%	90%
161-170%	80%
171-180%	70%
181-190%	60%
191-200%	50%
201-250%	40%

Catastrophic financial assistance is available to individuals who have a large balance remaining after all third party payments have been taken into account. If the patient's financial responsibility is greater than 50% of the family's annual household income, the excess amount will be treated as catastrophic financial assistance and written off of the patient's account.

This policy applies only to inpatient, outpatient or emergency room services and is not applicable to professional fees, unless the professional is an employee of Bozeman Deaconess Hospital. Prior to receiving services, Bozeman Deaconess Hospital will make an effort to notify the patient regarding their eligibility for financial assistance.

All assistance requires completion of the Financial Assistance application and, if appropriate, proof of Medicaid denial. All decisions regarding financial assistance are in the sole discretion of Bozeman Deaconess Hospital. A credit supervisor will oversee the financial assistance process.

2011 Federal Poverty Guidelines*
Persons in family	Poverty guideline
1	$10,890
2	$14,710
3	$18,530
4	$22,350
5	$26,170
6	$29,990
7	$33,810
8	$37,630
For families with more than 8 persons, add $3,820 for each additional person. *Per Department of Health and Human Services

Financial Assistance Policy

Customer service representatives are here to help you and your family with financial questions.

Feel free to call on us if you would like:

An explanation of your bill
To make payment arrangements
An explanation of what your insurance paid and what makes up the balance due
An estimate for a procedure you or a family member may need

For your convenience, this Web site will allow you to e-mail your questions to us 24 hours a day. You can expect a prompt response within two business days. This may save you from spending unnecessary time on the telephone. If you have a question we can help you with, please Contact Us. Any information you provide will be kept strictly confidential.

For your convenience, we have three locations for you to pay your bill:

Bozeman Deaconess Patient Financial Service and Bozeman Deaconess Health Group

1600 Ellis Street
Bozeman, MT 59715

Bozeman Deaconess Hospital Patient Registration

915 Highland Boulevard
Bozeman, MT 59715

Bozeman Deaconess Outpatient Services at North 19th

120 N.19th Street, Suite D
Bozeman, MT 59718

Phone Contacts

If you would like to speak to a customer service representative by phone, please call (406) 522-1720 or (877) 522-1720 during business hours: 8:00 am to 5:00 pm Monday through Friday.