Bozeman Deaconess Hospital is pleased to provide this information to help you understand our patient billing practices. We are committed to fulfilling our mission to improve community health and quality of life. To ensure the success of this commitment we must be financially responsible. We take a positive and proactive approach to patient billing and collections with the goal of receiving payment for services rendered in the most efficient, timely and customer oriented manner possible.
Bozeman Deaconess Hospital offers the convenience of online hospital bill payment. All payment transactions are secure and regulated by Federal Reserve banking law. We accept all major credit cards or you may select to pay through your checking account or savings account. You may choose to pay your entire hospital bill, a portion of your hospital bill or set up automatic monthly payments.
As a nonprofit hospital, Bozeman Deaconess Hospital is committed to providing medically necessary health care to all, regardless of financial ability to pay. To ensure that cost is not a barrier to our community we offer the following financial assistance programs.
For more information on any of these programs, please contact Patient Financial Services at (406) 414-1720 or toll-free at (877) 414-1720.
Financial Assistance Policy
Bozeman Deaconess Hospital is deeply committed to providing financial assistance to patients needing, but unable to afford, medically necessary health care services.
Any individual at or below the Federal Poverty income level, dependent on family size, will be eligible to receive a full write-off of the self-pay portion of incurred charges.
Any uninsured individual with income under 250% of the Federal Poverty Guidelines (see table below) will be eligible to receive a discount from charges based on the guidelines below.
In some cases, full or partial assistance may be provided to insured individuals with gross family incomes above 250% of the Federal Poverty Guidelines adjusted for family size. The following guidelines will be used to determine automatic eligibility for financial assistance.
Catastrophic financial assistance is available to individuals who have a large balance remaining after all third party payments have been taken into account. If the patient's financial responsibility is greater than 50% of the family's annual household income, the excess amount will be treated as catastrophic financial assistance and written off of the patient's account.
This policy applies only to inpatient, outpatient or emergency room services and is not applicable to professional fees, unless the professional is an employee of Bozeman Deaconess Hospital. Prior to receiving services, Bozeman Deaconess Hospital will make an effort to notify the patient regarding their eligibility for financial assistance.
All assistance requires completion of the Financial Assistance application and, if appropriate, proof of Medicaid denial. All decisions regarding financial assistance are in the sole discretion of Bozeman Deaconess Hospital. A credit supervisor will oversee the financial assistance process.
Financial Assistance Policy
Customer service representatives are here to help you and your family with financial questions.
Feel free to call on us if you would like:
For your convenience, this Web site will allow you to e-mail your questions to us 24 hours a day. You can expect a prompt response within two business days. This may save you from spending unnecessary time on the telephone. If you have a question we can help you with, please Contact Us. Any information you provide will be kept strictly confidential.
For your convenience, we have three locations for you to pay your bill:
Bozeman Deaconess Patient Financial Service and Bozeman Health Medical Group
1600 Ellis Street
Bozeman, MT 59715
Bozeman Deaconess Hospital Patient Registration
915 Highland Boulevard
Bozeman, MT 59715
Bozeman Deaconess Outpatient Services at North 19th
120 N.19th Street, Suite D
Bozeman, MT 59718
If you would like to speak to a customer service representative by phone, please call (406) 522-1720 or (877) 522-1720 during business hours: 8:00 am to 5:00 pm Monday through Friday.
As of December 1, 2015, all information available through your NextGen Patient Portal is read-only. You will no longer be able to communicate with your care team through the NextGen Patient Portal. We request that you use our new and improved Bozeman Health My Chart™ portal (live December 7, 2015)www.bozemanhealthmychart.org.
The NextGen Patient Portal will be accessible in read only format for one year, and will be permanently eliminated as of December 1, 2016. If you have questions or need additional information, please contact your clinic.