BOZEMAN DEACONESS HOSPITAL AMONG THE TOP 15% IN THE NATION

APRIL 10, 2013
Today, Bozeman Deaconess Hospital announced it has been named one of a select group of hospitals identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, as measured by Healthgrades, the leading online resource that helps consumers search, evaluate, compare and connect with physician and hospitals.

Bozeman Deaconess Hospital is recognized by Healthgrades as a 2013 Outstanding Patient Experience Award Recipient. The hospital is ranked among the Top 15% in the nation for Patient Experience and is the only recipient of this award in Montana.

To be eligible for the Healthgrades 2013 Outstanding Patient Experience Award, Bozeman Deaconess Hospital must meet the clinical quality threshold for this award and have data for a minimum number of HCAHPS surveys:

• Clinical Quality Threshold – Bozeman Deaconess Hospital ranked among the top 80% of hospitals for clinical quality as ranked by average z-score across the conditions and procedures that Healthgrades evaluates using Medicare data.
• Minimum Number of HCAHPS Surveys – Bozeman Deaconess Hospital had data for at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys to reliably assess performance.

“Our goal has been to have every employee be patient-centered,” said Chief Medical Officer Bill Robinson, MD. “This award is evidence our employees are meeting the challenge. Besides providing the correct treatments, we are striving to make Bozeman Deaconess Hospital as patient-friendly as possible.”

“As hospitals continue to struggle with the delivery of high-quality, safe care in the face of mounting financial and regulatory pressures, the hospitals who have achieved Healthgrades 2013 Outstanding Patient Experience Award stand above the rest in terms of providing the most positive experience for patients during their hospital stay,” said Evan Marks, EVP Informatics and Strategy. “This exceptional performance reflects a commitment to superior quality of clinical care.”

“For the staff, creating an excellent patient experience is delivering the kind of high-quality, safe care they would want for their own families,” said Vickie Groeneweg, Chief Nursing Officer and Vice President of Patient Services. “To that end, we have implemented processes that enhance safety and communications such as hourly rounding, preventing interruptions when medications are administered and bedside reporting where patients and family members can participate. We’ve also added comfort measures, such as providing ear plugs and face masks at night to improve sleeping conditions. We want to know if a patient feels he or she is not getting the kind of care they need, so we developed Condition H,” Groeneweg added. “By placing a Condition H call, patients have an avenue to get assistance when they feel their needs are not being met.”

These measures undertaken have shown that Bozeman Deaconess Health Services is committed to providing highly reliable, coordinated, exceptional care.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com today.

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Family Medicine

REACH OUT AND READ: SUPPORTING LITERACY IN OUR COMMUNITY

Getting books from the doctor is a routine part of regular pediatric checkups at Bozeman Deaconess Family Medicine & Pediatrics. At every regular checkup, children between the ages of 6 months and 5 years receive a new, age-appropriate book to take home and keep. Volunteers read with children in pediatric clinic waiting areas. Pediatricians and family practitioners educate parents about the importance of reading with their children every day.
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FAMILY MEDICINE

Generally speaking, a family medicine doctor is a full spectrum physician who treats all members of the family providing continuous and comprehensive health care.

Bozeman Deaconess Family Medicine physicians deliver a range of acute, chronic, and preventive medical care services. In addition to diagnosing and treating illness, they provide preventive care, including routine checkups, health-risk assessments, immunizations, and screening tests, as well as personalized counseling on maintaining a healthy lifestyle. Family physicians manage chronic illness, while coordinating care provided by other sub specialists.

Our family medicine physicians enjoy being a part of the whole family. Knowing the dynamics of multiple generations and caring for each is part of their approach to good medical care for the entire family.

Medical Home

Medical Home is a team-led, patient-centered approach to health care, where the patient is the most important player on their healthcare team. The patient and the medical home team develop a plan of care created specifically for the patient, focuses on wellness and prevention, keeps the patient connected with the health care team and coordinates care with other health care providers.

Bozeman Deaconess Health Group clinics each received NCQA Level 3 Patient Centered Medical Home honors
Bozeman Deaconess Belgrade Clinic, Bridger Internal Medicine, Spinelli Internal Medicine, Internal Medicine Associates and Family Medicine and Pediatrics are recognized by the National Committee for Quality Assurance (NCQA) for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships. 


Recipient of 2011 Lighthouse Award for Innovation and Excellence in Immunization
Bozeman Deaconess Family Medicine and Pediatrics was awarded a 2011 Lighthouse Award for Innovation and Excellence in Immunization from the Montana Department of Public Health and Human Services. The award, presented to a medical clinic in recognition of an outstanding immunization project, recognizes strategies that are evidence-based, evaluated for success and able to be replicated in other clinics.
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