BOZEMAN DEACONESS HOSPITAL AMONG THE TOP 15% IN THE NATION

APRIL 10, 2013
Today, Bozeman Deaconess Hospital announced it has been named one of a select group of hospitals identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, as measured by Healthgrades, the leading online resource that helps consumers search, evaluate, compare and connect with physician and hospitals.

Bozeman Deaconess Hospital is recognized by Healthgrades as a 2013 Outstanding Patient Experience Award Recipient. The hospital is ranked among the Top 15% in the nation for Patient Experience and is the only recipient of this award in Montana.

To be eligible for the Healthgrades 2013 Outstanding Patient Experience Award, Bozeman Deaconess Hospital must meet the clinical quality threshold for this award and have data for a minimum number of HCAHPS surveys:

• Clinical Quality Threshold – Bozeman Deaconess Hospital ranked among the top 80% of hospitals for clinical quality as ranked by average z-score across the conditions and procedures that Healthgrades evaluates using Medicare data.
• Minimum Number of HCAHPS Surveys – Bozeman Deaconess Hospital had data for at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys to reliably assess performance.

“Our goal has been to have every employee be patient-centered,” said Chief Medical Officer Bill Robinson, MD. “This award is evidence our employees are meeting the challenge. Besides providing the correct treatments, we are striving to make Bozeman Deaconess Hospital as patient-friendly as possible.”

“As hospitals continue to struggle with the delivery of high-quality, safe care in the face of mounting financial and regulatory pressures, the hospitals who have achieved Healthgrades 2013 Outstanding Patient Experience Award stand above the rest in terms of providing the most positive experience for patients during their hospital stay,” said Evan Marks, EVP Informatics and Strategy. “This exceptional performance reflects a commitment to superior quality of clinical care.”

“For the staff, creating an excellent patient experience is delivering the kind of high-quality, safe care they would want for their own families,” said Vickie Groeneweg, Chief Nursing Officer and Vice President of Patient Services. “To that end, we have implemented processes that enhance safety and communications such as hourly rounding, preventing interruptions when medications are administered and bedside reporting where patients and family members can participate. We’ve also added comfort measures, such as providing ear plugs and face masks at night to improve sleeping conditions. We want to know if a patient feels he or she is not getting the kind of care they need, so we developed Condition H,” Groeneweg added. “By placing a Condition H call, patients have an avenue to get assistance when they feel their needs are not being met.”

These measures undertaken have shown that Bozeman Deaconess Health Services is committed to providing highly reliable, coordinated, exceptional care.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com today.

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Medical Oncology

CANCER CENTER ANNUAL REPORT 2011

Bozeman Deaconess Cancer Center experienced an exciting year of growth in 2011. The Center was chosen for a prestigious project led by the Association of Community Cancer Centers. Our 2011 report features a special focus on head and neck cancers. Our team from Bozeman Deaconess Rehabilitation have contributed to this year’s report to provide a comprehensive look at the specific challenges, research, treatments, as well as information and services surrounding head and neck cancers.

MEDICAL ONCOLOGY

Bozeman Deaconess Cancer Center provides the latest cancer technologies and treatment options right here at home. Bozeman Deaconess Cancer Center is fully accredited with commendation by the American College of Surgeons Commission on Cancer.

Our comprehensive cancer care services include:
  • Radiation oncology, including external beam therapy and intensity modulated radiation therapy (IMRT)
  • Medical oncology (chemotherapy)
  • General oncologic surgery at Bozeman Deaconess Hospital
  • On-site pharmacy
  • On-site laboratory
  • Support services, including nutrition, physical therapy, social services and palliative care
  • Cancer Rehabilitation—STAR Program
  • Access to clinical trials
  • American Cancer Society Cancer Resource Library with access to reference and support information
  • Oncology Social Worker to personally assist patients undergoing cancer treatment
  • Care Boutique offering products for cancer patients, cancer survivors and their families, including skincare products, sleep wear and head coverings, and mastectomy products fitted by certified Amoena mastectomy prosthesis fitter.
The integrated Bozeman Deaconess Cancer Center places medical oncology and radiation oncology services together in an expanded cancer healing center. The new physically integrated center promotes a team approach to oncology care. Bozeman Deaconess Cancer Center utilizes the latest diagnostic technology available, from state-of-the-art mammography equipment to CT scanners, Bozeman Deaconess' expert cancer team of oncologists, surgeons, radiologists, urologists, OB/GYNs, gastroenterologists, dermatologists and pathologists work together to effectively diagnose and treat cancer wherever it strikes.

In addition, to the comprehensive cancer care services offered locally, Bozeman Deaconess Cancer Center’s affiliation with
Seattle Cancer Care Alliance (SCCA) Network brings the resources of three internationally renowned institutions to our community: Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Childrens. Through our partnership with the SCCA, patients have access to clinical trials; offering patients access to the latest drug, immunologic and molecularly targeted cancer therapies before they become widely available.
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