BOZEMAN DEACONESS HOSPITAL AMONG THE TOP 15% IN THE NATION

APRIL 10, 2013
Today, Bozeman Deaconess Hospital announced it has been named one of a select group of hospitals identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, as measured by Healthgrades, the leading online resource that helps consumers search, evaluate, compare and connect with physician and hospitals.

Bozeman Deaconess Hospital is recognized by Healthgrades as a 2013 Outstanding Patient Experience Award Recipient. The hospital is ranked among the Top 15% in the nation for Patient Experience and is the only recipient of this award in Montana.

To be eligible for the Healthgrades 2013 Outstanding Patient Experience Award, Bozeman Deaconess Hospital must meet the clinical quality threshold for this award and have data for a minimum number of HCAHPS surveys:

• Clinical Quality Threshold – Bozeman Deaconess Hospital ranked among the top 80% of hospitals for clinical quality as ranked by average z-score across the conditions and procedures that Healthgrades evaluates using Medicare data.
• Minimum Number of HCAHPS Surveys – Bozeman Deaconess Hospital had data for at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys to reliably assess performance.

“Our goal has been to have every employee be patient-centered,” said Chief Medical Officer Bill Robinson, MD. “This award is evidence our employees are meeting the challenge. Besides providing the correct treatments, we are striving to make Bozeman Deaconess Hospital as patient-friendly as possible.”

“As hospitals continue to struggle with the delivery of high-quality, safe care in the face of mounting financial and regulatory pressures, the hospitals who have achieved Healthgrades 2013 Outstanding Patient Experience Award stand above the rest in terms of providing the most positive experience for patients during their hospital stay,” said Evan Marks, EVP Informatics and Strategy. “This exceptional performance reflects a commitment to superior quality of clinical care.”

“For the staff, creating an excellent patient experience is delivering the kind of high-quality, safe care they would want for their own families,” said Vickie Groeneweg, Chief Nursing Officer and Vice President of Patient Services. “To that end, we have implemented processes that enhance safety and communications such as hourly rounding, preventing interruptions when medications are administered and bedside reporting where patients and family members can participate. We’ve also added comfort measures, such as providing ear plugs and face masks at night to improve sleeping conditions. We want to know if a patient feels he or she is not getting the kind of care they need, so we developed Condition H,” Groeneweg added. “By placing a Condition H call, patients have an avenue to get assistance when they feel their needs are not being met.”

These measures undertaken have shown that Bozeman Deaconess Health Services is committed to providing highly reliable, coordinated, exceptional care.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com today.

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Our physicians have had special study and training focusing on the prevention and treatment of adult diseases. Internists are specially trained to solve puzzling diagnostic problems and can handle severe chronic illnesses and situations where several different illnesses may strike at the same time. We focus on your wellness (disease prevention and the promotion of health), women's health, substance abuse, mental health, as well as effective treatment of common problems of the eyes, ears, skin, nervous system and reproductive organs.
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Our internists are doctors for adults--both in treating disease and keeping patients well. As specialists in adult heath care we care for our patients for life. We oversee our patient’s care even when other doctors are involved.

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Medical Home is a team-led, patient-centered approach to health care, where the patient is the most important player on their healthcare team.  The patient and the medical home team develop a plan of care created specifically for the patient, focuses on wellness and prevention, keeps the patient connected with the health care team and coordinates care with other health care providers.
We offer open scheduling and expanded hours for our patients convenience. Patient-Centered Medical Home practices result in better quality of care and lowed costs for the patient by increasing access to more efficient, more coordinated care. By avoiding unnecessary hospitalizations and emergency room visits, these early results are producing savings for payers, purchasers and patients.

Bozeman Deaconess Health Group clinics each received NCQA Level 3 Patient Centered Medical Home honors
Bozeman Deaconess Belgrade Clinic, Bridger Internal Medicine, Spinelli Internal Medicine, Internal Medicine Associates and Family Medicine and Pediatrics are recognized by the National Committee for Quality Assurance (NCQA) for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships. 

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Bozeman Deaconess Bridger Internal Medicine
931 Highland Blvd
Suite 3260
Bozeman, MT 59715

Phone 406-414-5506
Bozeman Deaconess Internal Medicine Associates
905 Highland Blvd
Suite 4500
Bozeman, MT 59715

Phone 406-414-2400
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925 Highland Blvd
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Bozeman, MT 59715

Phone 406-414-5533


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